Consumers

Europ Assistance now offers travel insurance subscriptions to individuals through its partner Generali.

For Redion, formerly Europ Assistance, policyholders with an active policy:
If you already hold an insurance policy, it remains fully valid until its expiry date. You keep all your guarantees, and you can continue to report a claim or contact assistance as usual.
Services still available for existing customers.

Travel insurance claim

You can continue to report your claims online via our e‑Claims platform:

Travel insurance claim: Click here

Ski / Snow Assist claim : Click here

Claim follow‑up or questions: travel@europ-assistance.ch

Assistance

Our medical assistance remains available 24/7 at the number shown on your purchase confirmation and in your General Terms and Conditions of Insurance.

Phone : +41 22 939 22 44
Email : help@europ-assistance.ch

Questions and information

For any question regarding your insurance policy or for any complaint, you can write to: wecare@europ-assistance.ch

Consultez nos Conditions Générales d’Assurance ici :

Request for an insurance certificate

To request an insurance certificate (provided in English), please send the following information to wecare@europ-assistance.ch:

Insurance policy number
Passport number
First and last name(s) exactly as on the identity document
Date of birth
Full address
Destination country